When I revisited a client about 1.5 years after we introduced knowledge transfer policies to their system I discovered something interesting: knowledge transfer tickets followed a slightly different process than tickets without knowledge transfer. They pass through an additional last process step called “Feedback & Learning”. Whenever a mentor mentee pair finishes a ticket they […]
In my article “Knowledge Transfer with Kanban” I explained the very first experiences I made with knowledge transfer policies in kanban systems some years ago. I convinced quite a lot of organizations to give it a try when they faced this problem. In an audit with a client who introduced knowledge transfer through WIP limits […]
One of the challenges I’ve to address quite frequently in system designs is knowledge transfer. For instance, some years ago one of my clients was in the situation that they have a lot of COBOL code in their system. That’s not really a problem as such, however they noticed that COBOL developers die out slowly […]
